Returns & Exchanges Policy

Please note that this document applies only to non bespoke goods bought online from our website.

What are my cancellation rights?

We hope you will be pleased with your purchase(s). However, should you wish to, you have the right to cancel the contract at any time up to the end of 28 working days from the day after you receive the goods under the Distance Selling Regulations, providing that:

How do I cancel my order?

To exercise your right of cancellation, you must immediately send an email to support@fundwaste.co.uk stating your order acknowledgement number (which can be found in your order acknowledgement e-mail) and that you wish to cancel your order. We will then reply back to you a confirmation that your order has been cancelled. If you have not heard back from us within 2 hours (during working hours) please contact us immediately on 0141 266 0340.

If you exercise your right of cancellation BEFORE the goods have been dispatched, then the order will be cancelled. The amount you have paid will be refunded to your debit/credit card within 30 days at no additional cost to you.

If you exercise your right of cancellation AFTER the goods have been dispatched, and you fail to take delivery of the goods, the Fundwaste Shop shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods, less any expenses incurred for failed delivery (typically the delivery charge to you, plus a charge by our couriers to return the goods back to us, usually £12.00, (based on weight)).

If you exercise your right of cancellation as stated in paragraph 1) above in relation to all or any part of the order, and you take delivery of the goods, you will be responsible for returning the cancelled goods to the Fundwaste Shop at your own expense.

You must take reasonable care to ensure the goods are not damaged in the meantime or whilst they are in transit being returned back to us. You must return the goods in the original packaging and in a resalable condition. We advise that you use a service that requests signatures on delivery to ensure that there are no problems in relation to lost goods in transit. The goods must be returned to us within 28 days of receipt to qualify for a full refund.

The cancelled goods should be returned to:
Fundwaste Limited
71-75 Shelton Street
London
WC2H 9JQ

Please ensure you send your order number with your goods as we will not be able to process any returns without it.

The cancelled goods must be returned to us within 28 working days of informing us of your cancellation.

If the cancelled goods are not received back by us in a good resalable condition (packets must be unopened & unused), the Fundwaste Shop may charge you a sum not exceeding the value of the goods and all incidental costs involved in supplying them to you, including packing, administration and delivery charges.

If you have ordered something in error then we are happy to exchange it for something else as long as the goods fill all of the same criteria above for returns. We can exchange the goods using our courier at a typical charge of £15.95 (The actual charge is based on weight and we can calculate this for you). Alternatively, you can return the goods back to us at your own expense and place a fresh order for the new goods.

The procedure for accepting a delivery is outlined in the Delivery Options section. If the goods are damaged on receipt, you have 3 working days from receipt of goods to inform us and we will then take the appropriate action. We will be unable to provide any refund or replacement after this.

If you still have any queries, please email us at support@fundwaste.co.uk. We will do our best to deal with your queries.